Support

Where to get help: community Discord and email for LanceDB Embedded, dedicated support for LanceDB Enterprise.

LanceDB Embedded

For a quick question, the Discord community has channels for Python, TypeScript and Rust where you can ask the community for help.

Use GitHub for discussions and issues that others can search and follow:


GitHub Discussions	Open-ended questions, design questions, "what's the right way to do X"
GitHub Issues	A specific bug, or a feature request

For anything the community can't resolve, email support@lancedb.com.

A faster answer usually depends on the same handful of details, whether you post in Discord or email:


SDK and version	`lancedb.__version__` (Python), `package.json` (TypeScript), the crate version (Rust)
Connection type	embedded path, or a `db://` deployment
The exact error	full traceback or error message, not a paraphrase
A minimal repro	the smallest table schema and call that reproduces it

Talk to your account executive, file a support ticket, or reach the LanceDB support and engineering team directly for dedicated assistance.